Terms of Service

Effective Date: January 15, 2026

Last Updated: January 15, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between EduCore ("Company," "we," "us," or "our") and the educational institution, school district, or organization ("Subscriber," "School," or "you") accessing or using our multi-tenant School Enterprise Resource Planning (ERP) platform (the "Service").

By executing an Order Form, registering a school instance, or allowing users to access the Service, you accept and agree to be bound by these Terms.

1. Description of Service

[Company Name] provides a cloud-based multi-tenant Software-as-a-Service (SaaS) platform designed for school administrative management, student record keeping, attendance tracking, examination grading, fee invoicing, and communication portals (Super Admin, Principal, Teacher, Parent, Student).

2. Account Registration & Responsibilities

2.1 Authorized Institutional Representation

You represent and warrant that the individual accepting these Terms has the legal authority to bind the subscribing School to these Terms.

2.2 Account Credentials & Security

• The School is responsible for maintaining the confidentiality of all administrative user accounts and access credentials.
• The School must enforce appropriate Role-Based Access Control (RBAC) assignments for staff, teachers, students, and parents.
• The School agrees to notify us immediately at [Contact Email] upon discovering any unauthorized account activity or security breach.

3. Subscription Plans, Fees & Billing

3.1 Subscription Fees

Access to the Service is provided on a subscription basis under the selected tier (e.g., Starter, Professional, Enterprise) as detailed in your subscription contract or online subscription checkout.

3.2 Currency & Payment Terms

• All subscription prices are billed in Pakistani Rupees (PKR) unless specified otherwise in a formal custom enterprise order.
• Subscription fees are billed in advance on a recurring monthly or annual basis.
• Annual plans qualify for a 20% discount as indicated during subscription onboarding.

3.3 Fee Adjustments & Overages

If the School exceeds the student capacity defined in its selected plan, the School agrees to upgrade to the appropriate tier or pay applicable per-student overage rates upon invoice.

4. Acceptable Use & Conduct

4.1 Permitted Use

The School and its authorized users may access the Service solely for legitimate administrative and educational operations.

4.2 Prohibited Activities

Subscribers and end users shall not:

• Reverse engineer, decompile, or disassemble any portion of the Service.
• Attempt to bypass multi-tenant security barriers or access data belonging to another institution.
• Use the platform to send unsolicited bulk communications (spam) or upload malicious code.
• Interfere with system performance, server capacity, or underlying infrastructure.

5. Service Level Agreement (SLA) & Maintenance

5.1 Uptime Guarantee

We target a 99.9% service uptime for production instances during each calendar month, excluding scheduled maintenance windows.

5.2 Scheduled Maintenance

Scheduled maintenance is performed during off-peak hours (e.g., weekends or late nights). Notice of planned downtime exceeding 15 minutes is provided to institutional administrators at least 48 hours in advance.

6. Data Rights & Data Export

6.1 Data Ownership

The School retains all right, title, and interest in all data uploaded or generated within its instance ("Subscriber Data").

6.2 Data Export Upon Termination

Upon cancellation or termination of this agreement:

1. The School may download or request a complete export of Subscriber Data in standard format (CSV, JSON, or PDF) within 60 days of termination.

2. After 60 days, all Subscriber Data is permanently purged from production databases and automated backups.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• Neither party shall be liable for indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of the Service.
• The total cumulative liability of [Company Name] under these Terms shall not exceed the total subscription fees paid by the School during the twelve (12) months preceding the event giving rise to liability.

8. Modifications to Terms

We reserve the right to update these Terms periodically. Notice of material updates will be sent to primary institutional contacts via email or published via the administrative portal at least thirty (30) days prior to taking effect.

9. Contact Information

For contractual inquiries or formal notices under these Terms, please contact:

• Company Name: [Company Name]
• Legal Contact Email: [Contact Email]
• Mailing Address: [Company Address]